General Terms and Conditions (GTC)
1. Scope
These General Terms and Conditions apply to all orders placed through our online shop.
Provider:
Krabbello Kids
Familienbetrieb Holst
Germany
Email: vanessaholst.01@gmail.com
These GTC apply to consumers and businesses.
2. Conclusion of Contract
The presentation of products in the online shop does not constitute a legally binding offer.
By clicking the "Buy Now" button, the customer places a binding order.
The purchase contract is concluded only upon our explicit order confirmation or by dispatch of the goods.
3. Prices and Shipping Costs
All stated prices include the statutory value-added tax.
Shipping costs may be incurred in addition. The applicable shipping costs will be displayed to the customer before completing the order.
For deliveries abroad, additional taxes, customs duties, or fees may apply. These are to be borne by the customer.
4. Payment Terms
The payment methods offered in the shop will be displayed to the customer during the ordering process.
Payment is due immediately upon conclusion of the contract.
5. Delivery
Delivery will be made to the delivery address specified by the customer.
Unless otherwise stated, the processing and delivery time for individually manufactured products is usually about 7 working days plus shipping time.
Delivery deadlines are non-binding unless expressly agreed as binding.
6. Individual Customizations and Personalizations
Our products are predominantly custom-made according to customer requirements.
The customer is obliged to carefully check all personalization details before completing the order.
We assume no liability for errors resulting from incorrect or incomplete information provided by the customer.
Color and material deviations caused by different screen displays do not constitute a defect.
7. Right of Withdrawal
Consumers generally have a statutory right of withdrawal.
Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (§ 312g para. 2 no. 1 BGB).
This applies in particular to:
- personalized slippers
- products with names
- products with individual motifs
- custom-made products
- individually configured items
For non-personalized stock items, the statutory right of withdrawal remains in effect.
8. Retention of Title
The goods remain our property until full payment has been received.
9. Warranty
The statutory warranty rights apply.
Handmade products may show minor variations in form, color, or finish. These do not constitute a defect if the usability is not impaired.
10. Liability
We are liable without limitation for intent and gross negligence.
In cases of slight negligence, we are only liable for the breach of essential contractual obligations.
Liability under the Product Liability Act remains unaffected.
11. Vouchers
Vouchers can only be redeemed for products in our online shop.
Cash payment is excluded.
12. Online Dispute Resolution
The European Commission provides a platform for online dispute resolution:
https://ec.europa.eu/consumers/odr/
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
13. Final Provisions
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
Should individual provisions of these GTC be wholly or partially invalid, the validity of the remaining provisions remains unaffected.